Poker is one of the world's most popular card games and has been around in
various forms for decades if not centuries. Whilst North America probably has
the most poker players in the world, the game has also continued to increase in
popularity in many other countries. This growth in popularity is believed to be
due to the televising of high value tournaments, such as the World Series of
Poker and the World Poker Tour, as well as the strong growth in online
poker.
The strength of the internet as a gaming medium and the growth in the
popularity of poker as a leisure pursuit in international markets have
collectively delivered strong growth in both the number of people playing the
game online and the total amount of revenue captured by the operators. It is
estimated that in 2006 there were approximately three million online poker
players worldwide8 and GBGC estimates that approximately $3.1 billion of global
gross gaming yield was generated from online poker in 2006, more than double
the $1.4 billion estimated to have been generated in 2004. Although smaller
than sports betting and casino, for the past few years poker has been one of
the online gaming sector's fastest growing segments. Whilst forecasting rates
of growth is made more complex by continuous changes in the legislative
landscape around the world, it is expected that the historic hyper rates of
growth seen in online poker will continue to moderate towards more normalised
levels. Excluding the US, GBGC estimates that the online poker segment will
grow at a CAGR of over 14% per annum between 2006 and 2010 compared with 162%
per annum between 2003 and 2006.
Success in online poker
Whilst the high rates of growth in poker over recent years have attracted a
number of online poker operators, the Group believes that success depends upon
a number of important features:
-
Player liquidity - players want to be able to find a table offering
the game and stakes they want, with plenty of other players to make it
interesting. Player liquidity is therefore an important factor in attracting
and retaining customers. It also means that the larger sites can host a greater
variety of tournaments and can offer larger cash prizes. The Group's decision
to stop taking deposits and real money wagers from US players on 13 October
2006 resulted in a material reduction in player liquidity and the subsequent
loss of a number of non-US players that migrated to sites that continued to
accept players from the US and therefore had greater player liquidity. However,
since then, PartyPoker has continued to increase the number of players playing
on its site thereby increasing its appeal;
-
Marketing expertise - online poker is a global business and is
highly competitive. Historically, television advertising has proved to be one
of the most effective routes for attracting new players. However, restrictions
on television advertising for online gaming in certain territories require
operators to be both creative in developing other advertising channels as well
as speculative by investing in new, alternative and innovative marketing
strategies;
-
Quality of product - maintaining a fresh and constantly updated
customer offer and being able to add new features to existing games is vital in
order to keep pace with changing consumer tastes and to stay ahead of the
competition;
-
Payment processing expertise - offering a broad variety of pay-in
and withdrawal mechanisms, that are easy to use, as well as being safe and
secure, is also key. Winning and retaining the trust of the consumer can only
be achieved by executing payment transactions quickly and safely; and
-
Excellent customer service - looking after the customer is a high
priority and simply providing a product online is not enough. Today's consumers
expect to be able to speak to someone at a personal level to address issues
that they may have with the service offered, as well as to help them complete
their transactions online. The international nature of the online gaming market
means that being able to offer help in multiple languages is becoming
increasingly important.
Unless otherwise stated, figures on this
page are supplied by Global Betting and Gaming Consultants.